Privacy Policy

Last Updated: February 11, 2026

JW Trading ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Personal Information

  • Name and email address (for account creation)
  • Payment information (processed by Stripe - we don't store card details)
  • IP address and device information
  • Communication preferences

Trading Information

  • Oanda Account ID (encrypted with AES-256)
  • Oanda API Key (encrypted with AES-256)
  • Trading history and performance data
  • Signal preferences and settings

Automatically Collected

  • Browser type and version
  • Operating system
  • Access times and dates
  • Pages viewed and interactions

2. How We Use Your Information

We use your information to:

  • Provide and maintain our trading signal service
  • Execute trades on your behalf (Premium tier with auto-trading)
  • Send trading signals via Telegram and dashboard
  • Process subscription payments
  • Communicate service updates and signals
  • Improve our algorithms and service quality
  • Provide customer support
  • Comply with legal obligations

3. How We Protect Your Oanda Credentials

Security is our top priority:

  • AES-256 Encryption: Military-grade encryption for all credentials
  • Encrypted at Rest: Credentials encrypted in database
  • Encrypted in Transit: HTTPS/TLS for all connections
  • No Fund Access: We can only execute trades, NOT withdraw funds
  • Secure Storage: Credentials stored separately from user data
  • Access Controls: Limited employee access with audit logs

4. Information Sharing

We do NOT sell your personal information. We only share data with:

  • Oanda: To execute trades (only when you enable auto-trading)
  • Stripe: To process payments (they handle card details securely)
  • Telegram: To deliver signal notifications (if you subscribe to channels)
  • Legal Requirements: If required by law or court order

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update incorrect or incomplete information
  • Deletion: Request deletion of your account and data
  • Portability: Export your trading data
  • Opt-Out: Unsubscribe from marketing emails
  • Disconnect: Remove Oanda credentials at any time

6. Data Retention

  • Active Accounts: Data retained while account is active
  • Deleted Accounts: Personal data deleted within 30 days
  • Trading History: May be retained for legal/tax purposes (anonymized)
  • Oanda Credentials: Deleted immediately upon disconnection

7. Cookies and Tracking

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site usage
  • Improve user experience

You can disable cookies in your browser, but some features may not work properly.

8. Third-Party Services

We integrate with third-party services:

  • Oanda: Trading platform (see Oanda's privacy policy)
  • Stripe: Payment processing (PCI-DSS compliant)
  • Telegram: Notification delivery

These services have their own privacy policies which you should review.

9. International Users

If you're accessing from outside [Your Country], your data may be transferred to and processed in [Your Country]. By using the service, you consent to this transfer.

10. GDPR Compliance (EU Users)

If you're in the EU, you have additional rights under GDPR:

  • Right to be forgotten
  • Right to data portability
  • Right to restrict processing
  • Right to object to processing

11. Children's Privacy

Our service is NOT intended for anyone under 18 years old. We do not knowingly collect data from minors. If we discover we have collected information from a minor, we will delete it immediately.

12. Security Measures

We implement industry-standard security measures:

  • SSL/TLS encryption (HTTPS)
  • Regular security audits
  • Secure database practices
  • Limited access controls
  • Regular backups

However: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

13. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

  • Notify you within 72 hours
  • Explain what data was affected
  • Describe steps we're taking
  • Provide guidance on protecting yourself

14. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or dashboard notification. Continued use after changes constitutes acceptance.

15. Contact Us

For privacy-related questions or to exercise your rights:

  • Email: privacy@jwhr.me
  • Support: support@jwhr.me
  • TikTok: @jw77737
  • Instagram: @geb77736

Your privacy matters to us. We are committed to protecting your personal information and trading credentials.